How to choose a salon or spa — a practical checklist

Most regret stories about hair color, smoothing treatments or spa facials trace back to choices made before the appointment, not during it. Here is the editorial checklist we use ourselves when assessing a new salon or spa.

1. Read the consultation policy, not just the price list

Good salons require a consultation before booking color or smoothing. They will refuse to commit to a result without seeing the hair in person. A salon that takes a complex color request "blind" over the phone is a warning sign.

2. Look at the staff page — and at how long stylists have been there

High staff turnover often means poor working conditions, which usually correlates with rushed appointments. A team that has been together 3+ years is a strong positive signal.

3. Ask which product lines are used and why

An honest professional can answer specifically: "We use brand X for gloss because of pH; we use Olaplex bond-builder during all lifts above two levels." A vague "we use professional products" answer suggests the staff doesn't know — or doesn't care.

4. Check the hygiene standards on small things

Wax is fully changed between clients (never double-dipped). Tools are visibly disinfected or pulled from sealed packets. Towels are fresh. These small markers are usually consistent with overall care.

5. Read negative reviews, not positive ones

5-star reviews tell you little. Read the 1- and 2-star reviews carefully: are complaints about technique, communication, or sanitation? Patterns of the same complaint are a real signal.

6. Walk in before booking

If possible, drop by during a quiet hour. Salons that are calm, well-lit and tidy at 11 am on a Tuesday tend to stay that way. Salons that look chaotic when nothing is happening will be worse under pressure.

7. Trust your first consultation

If the consultation feels rushed, transactional or dismissive of your concerns — leave. A first consultation is the cheapest way to test how the team works. A salon that doesn't treat it seriously won't treat the appointment seriously either.